Please respect the right of every spa guest to privacy and quiet. Children are allowed in the spa by appointment only. We do not have provision for child care and children may not accompany you into the lounge or treatment rooms.
Please arrive at least 15 - 20 minutes prior to your appointment time to prepare for and experience the full treatment. Arriving late will deprive you of precious minutes of your spa treatments. Your appointment will end as scheduled, to ensure that the next guest is not delayed, while the fee remains unchanged.
In appreciation for outstanding service, gratuities may be offered at your own discretion. Gift cards and certificates may not be used towards gratuities.
In order for us to serve you better, it is recommended that you make reservations at least one to two weeks in advance. Credit card and contact information are required to secure all bookings.
The treatments and services you select are reserved for you. Guests who do not honour their appointments will be charged a cancellation fee, which are as follows:
The entire package or service price.
If at least 24 hours of notice is given, services may be cancelled or changed without charge. If less than 24 hours of notice is given, 50% of the service price will be charged.
If at least 48 hours of notice is given, services may be cancelled or changed without charge. If less than 48 hours of notice is given, 50% of the service price will be charged.
On occasion and due to unforeseen circumstances, we may have no choice but to reschedule your previously booked appointment. We will do our very best to accommodate your needs at your earliest convenience. Please be assured that we will have exhausted all other options. In such cases, compensation or complimentary services will not be provided.
Thank you for considering O Spa Health & Wellness Centre as a potential donor for your cause. We are committed to supporting our local community. Due to the nature of our business, we receive an overwhelming number of requests each quarter. As such, our donation budget has currently been exceeded for the 2017 calendar year. We wish you all the best with your future initiatives.
Monday: 10am - 6pm
Tuesday: 10am - 6pm
Wednesday: 10am - 6pm
Thursday: 10am - 6pm
Friday: 10am - 6pm
Saturday: 9am - 5pm
Sunday: Closed for Staff Wellness
108-1912 Enterprise Way
E. [email protected]