Spa Etiquette


Please respect the right of every spa guest to privacy and quiet. Children are allowed in the spa by appointment only. We do not have provision for child care and children may not accompany you into the lounge or treatment rooms.


Please arrive at least 15 - 20 minutes prior to your appointment time to prepare for and experience the full treatment. Arriving late will deprive you of precious minutes of your spa treatments. Your appointment will end as scheduled, to ensure that the next guest is not delayed, while the fee remains unchanged.


In appreciation for outstanding service, gratuities may be offered at your own discretion. Gift cards and certificates may not be used towards gratuities.

Making a Spa Reservation

In order for us to serve you better, it is recommended that you make reservations at least one to two weeks in advance. Credit card and contact information are required to secure all bookings. 


The treatments and services you select are especially reserved for you. Guests who do not honour their appointments will be charged a cancellation fee, which are as follows:

Failure to Show: The entire package or service price will be charged.

Cancelling a Reservation

We ask to please have 48 hour notice provided for any cancellations. If less than 48 hours of notice is given, 50% of the service price will be charged.

Please Note:

On occasion and due to unforeseen circumstances, we may have no choice but to reschedule your previously booked appointment. We will do our very best to accommodate your needs at your earliest convenience. Please be assured that we will have exhausted all other options. In such cases, compensation or complimentary services will not be provided. 

Donation Requests

Thank you for considering O Spa Health & Wellness Centre as a potential donor for your cause. We are committed to supporting our local community. 

Contact Us

Monday 9:00 - 5:00
Tuesday 9:00 - 5:00
Wednesday 9:00 - 6:00
Thursday 9:00 - 6:00
Friday 9:00 - 6:00
Saturday 9:00 - 5:00
Sunday Closed for Staff Wellness

*Hours are subject to change without notice

We are open later for private or corporate groups of 4 or more persons. Please speak to our Group Reservations Expert when you call 250-712-1112


108-1912 Enterprise Way
Kelowna, BC
V1Y 9S9

T. 250-712-1112
F. 250-712-1116
E. [email protected]

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