Spa Etiquette

Consideration

Please respect the right of every spa guest to privacy and quiet. Children are allowed in the spa by appointment only. We do not have provision for child care and children may not accompany you into the lounge or treatment rooms.

Promptness

Please arrive at least 15 - 20 minutes prior to your appointment time to prepare for and experience the full treatment. Arriving late will deprive you of precious minutes of your spa treatments. Your appointment will end as scheduled, to ensure that the next guest is not delayed, while the fee remains unchanged.

Gratuities

In appreciation for outstanding service, gratuities may be offered at your own discretion. Gift cards and certificates may not be used towards gratuities.

Making a Spa Reservation

In order for us to serve you better, it is recommended that you make reservations at least one to two weeks in advance. Credit card and contact information are required to secure all bookings. 

Cancellations/Changes

The treatments and services you select are reserved for you. Guests who do not honour their appointments will be charged a cancellation fee, which are as follows:

Failure to Show

The entire package or service price.

Weekday Reservations

If at least 24 hours of notice is given, services may be cancelled or changed without charge. If less than 24 hours of notice is given, 50% of the service price will be charged.

Weekend & Package Reservations

If at least 48 hours of notice is given, services may be cancelled or changed without charge. If less than 48 hours of notice is given, 50% of the service price will be charged.

Please Note:

On occasion and due to unforeseen circumstances, we may have no choice but to reschedule your previously booked appointment. We will do our very best to accommodate your needs at your earliest convenience. Please be assured that we will have exhausted all other options. In such cases, compensation or complimentary services will not be provided. 

Donation Requests

Thank you for considering O Spa Health & Wellness Centre as a potential donor for your cause. We are committed to supporting our local community. Due to the nature of our business, we receive an overwhelming number of requests each quarter. As such, our donation budget has currently been exceeded for the 2017 calendar year. We wish you all the best with your future initiatives.